Boxout

Effective Date: August 4, 2026

1. Introduction

Boxout (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, event attendees, partners, and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with Boxout through our events, website, social media channels, ticketing platforms, and other services.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Date of birth (where required)

Event Information

  • Ticket purchases
  • Registration details
  • Attendance records
  • Event preferences
  • Accessibility requirements
  • Dietary requirements (where applicable)

Payment Information

Payments are processed securely through trusted third-party payment providers. Boxout does not store full credit or debit card details.

Technical Information

When visiting our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Cookies and analytics data

Marketing Information

  • Newsletter subscriptions
  • Promotional preferences
  • Survey responses
  • Competition entries

3. How We Use Your Information

We use your information to:

  • Process ticket purchases
  • Register attendees
  • Deliver event services
  • Send event updates
  • Respond to enquiries
  • Provide customer support
  • Improve our services
  • Personalize user experiences
  • Conduct research and analytics
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Send marketing communications where consent has been provided

4. Legal Basis for Processing

Where applicable under data protection laws, Boxout processes personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of vital interests where necessary

5. Sharing Your Information

We may share your information with trusted third parties including:

  • Ticketing providers
  • Payment processors
  • Event venues
  • Security providers
  • Marketing platforms
  • Email service providers
  • IT support providers
  • Analytics providers

We only share information necessary for these providers to perform their services.

We do not sell your personal information.

6. International Transfers

Where personal information is transferred outside your country, Boxout will ensure appropriate safeguards are in place in accordance with applicable privacy laws.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

  • Secure servers
  • Encrypted communications (HTTPS)
  • Access controls
  • Password protection
  • Regular security monitoring
  • Staff confidentiality obligations

While we strive to protect personal information, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Meet legal requirements
  • Resolve disputes
  • Maintain business records
  • Enforce agreements

Information that is no longer required is securely deleted or anonymized.

9. Cookies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Measure website traffic
  • Support analytics
  • Enhance user experience

Users can manage cookie preferences through their browser settings.

10. Marketing Communications

If you subscribe to Boxout marketing communications, we may send:

  • Event announcements
  • Promotions
  • Ticket releases
  • Newsletters
  • Partner offers (where applicable)

You may unsubscribe at any time using the unsubscribe link included in our emails.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the relevant supervisory authority

Requests will be handled in accordance with applicable law.

12. Children’s Privacy

Boxout does not knowingly collect personal information from children unless permitted by law or with parental or guardian consent where required.

13. Third-Party Links

Our website or communications may contain links to third-party websites. Boxout is not responsible for the privacy practices or content of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations.

The latest version will always be available through our official channels.

15. Contact Us

For privacy-related enquiries or requests, please contact:

Boxout

Email: privacy@boxoutuk.com

Website: www.boxooutuk.com

Postal Address:
10 lambert fold, dudley, dy2 7hf 

Data Protection Commitment

Boxout is committed to:

  • Respecting individual privacy
  • Handling personal information responsibly
  • Maintaining appropriate security measures
  • Being transparent about data processing
  • Complying with applicable data protection laws, including the UK GDPR, EU GDPR (where applicable), and other relevant privacy legislation.